I am a reliable and detail-oriented Customer Support Virtual Assistant with hands-on experience in Shopify and Gorgias, specializing in email and chat support for e-commerce businesses.
I help brands deliver fast, professional, and high-quality customer support by handling inquiries, resolving order issues, and maintaining a consistent brand voice across all communication channels.
My experience includes:
• Managing customer support using Gorgias (email, Facebook, Instagram)
• Handling Shopify orders (tracking, updates, cancellations, and troubleshooting)
• Resolving customer concerns such as shipping delays, missing items, and incorrect details
• Using macros, tags, and workflows to improve response time and organization
• Maintaining clean and organized inbox systems with fast turnaround times
I am experienced in working with high-volume inboxes while maintaining accuracy, empathy, and professionalism in every interaction. I also use templates, FAQs, and AI tools to ensure efficiency without losing the human touch.
Tools I’ve worked with:
Shopify, Gorgias, Zendesk, Intercom, Reamaze, HubSpot, Zoho CRM, Notion, Trello, ClickUp, Slack
I am proactive, dependable, and able to work independently with minimal supervision. I take ownership of my work and always aim to improve processes that enhance both customer experience and team efficiency.
If you're looking for someone who can manage your inbox, support your customers, and represent your brand professionally — I’d be glad to help.
Available to start immediately. Open to long-term opportunities.
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