I have over 16 months of experience in the healthcare account sector within the BPO industry, where I developed strong communication and problem-solving skills that allow me to provide excellent service to both patients and providers. My responsibilities included assisting insurance members by explaining their benefits, clarifying how medical and hospital bills are covered under their policies, and identifying available financial assistance. I also coordinated with doctor’s offices to resolve billing concerns, processed expedited appeals for denied prior authorizations, and supported patients in scheduling medical appointments.
I am confident in my ability to adapt to billing processes, and I am eager to apply my background in healthcare services to this role. I am committed to learning, open to feedback, and willing to undergo training to ensure accuracy and efficiency in billing operations.
