Healthcare Support & Billing Specialist with 3+ years of BPO experience, including 2.9 years in U.S. healthcare and dental accounts, and 6 months managing aging dental claims. Skilled in dental billing, claims management, denied claim adjustments, pre-authorizations, eligibility checks, and benefits verification. Proficient in Open Dental, Availity, and various insurance portals. Experienced in aging claims investigation, follow-ups, corrections, and payer coordination. Strong knowledge of HIPAA compliance, with a proven ability to resolve billing discrepancies, interpret EOBs, and support VIP and escalated cases under California DMHC standards. Thrives in remote, high-volume environments and adapts quickly to new systems and workflows. Holds a Bachelor of Science in Business Administration, Major in Marketing Management (2022).
