CRM Analyst with 9+ years of experience in CRM administration, application support, and project documentation. Skilled in delivering tailored software solutions for diverse industries, working directly with local and international clients. Certified in Microsoft Dynamics CRM Application and Customization.
Served as in-house CRM Admin for 8 years across platforms like Dynamics CRM, SAP C4C, and Salesforce. Also managed social media strategy and analytics for 2 years, enhancing brand engagement.
