Results-driven IT professional with almost a decade of experience in technical support, systems administration, IT infrastructure, and network operations. Experienced in providing hands-on support across Windows, Mac, and Linux environments, with strong expertise in troubleshooting hardware, software, and network-related issues in fast-paced and high-availability environments.
Previously worked as an IT Support Engineer at Amazon Operations Services Philippines, delivering technical support, incident management, system monitoring, and operational support while collaborating with cross-functional teams to minimize downtime and improve system performance. Skilled in issue escalation, asset management, process improvement, and supporting end-users with technical concerns.
Additional experience includes IT operations management, network administration, cybersecurity support, cloud infrastructure, CCTV, NAS, structured cabling, and systems maintenance. Recognized for strong problem-solving skills, adaptability, attention to detail, and the ability to work effectively both independently and within teams.
AWS Certified Cloud Practitioner with a continuous passion for learning new technologies and improving operational efficiency. Currently pursuing a second degree while seeking remote opportunities in technical support, virtual assistance, SaaS support, or IT operations.
