Hi! I am Lester, a results-driven Hospitality Operations Specialist with over 7 years of combined experience in hotel management, customer service, and reservation coordination. I am transitioning into a full-time, day-shift Virtual Assistant role to support Australian property management, short-term rental (Airbnb), and boutique travel businesses.
Even though I am new to the remote VA setup, I bring deep, real-world expertise in managing daily property operations, coordinating guest communications, and syncing international booking platforms.
Why hire me for your business?
1. CHANNEL & BOOKING MANAGEMENT: Years of hands-on experience managing room inventories, rates, and guest bookings across Airbnb, -----------, and Agoda. I understand how to keep listings updated and calendar conflicts down to zero.
2. GUEST RELATIONS & ESCALATION HANDLING: Backed by my BPO customer service background at TeleTech, I can professionally handle booking inquiries, resolve complaints, and manage billing issues smoothly under pressure.
3. OPERATIONAL ADMINISTRATION: Experienced in staff scheduling, vendor coordination for maintenance, and processing invoices using digital accounting systems (Hermes/POS).
TECHNICAL SKILLS & TOOLS:
• Property/Travel: OTA Channel Management (Airbnb, Agoda, -----------), Guest Messaging, Reservation Systems.
• Admin Support: Calendar Management, Email Triage, Data Entry, Microsoft Office, Google Workspace.
• Systems: Hermes Accounting POS, CRM databases.
HOME OFFICE READY OVERVIEW:
• Device: Intel Core i5 Laptop (High-speed performance)
• Internet: Main high-speed fiber connection + a mobile data backup setup
• Audio: Noise-canceling USB headset for clear client/guest calls
• Availability: Permanent Day Shift (Australian Eastern Standard Time / AEST)
I am highly organized, eager to learn your specific business workflows, and ready to start immediately. If you need a reliable VA to take care of your guests, properties, or daily administration, please send me a message!
