3 years as data entry specialist in financial account.
13 years in bpo industry.
10 years in freight forwarding industry.
I am a Certified Cargo Wise One Professional.
Fast typing speed and deliver good quality results.
Mastery in Registration-Setting up an Order registration in CW for both AIR and SEA shipments (FCL/LCL/LSE/BCN/FAK/OTH) using any kind of materials such as CIV/PKL/SLI/BKC/POR.
-Consol/Shipment Registration for both AIR and SEA shipments for any container mode.
-Brokerage Registration for both AIR and SEA shipments.
Transshipment – checking vessel details and ETD/ETA in Tracking website and updating the correct data in CW.
Creation of Organization – creating new code for Consignor/Consignee/Supplier/Buyer/Vessel/Agents in CW.
Updating ATD/ATA – checking if vessel has already departed/arrived so that ATD/ATA will be updated in CW.
Billing Codes – setting up the correct billing/charge codes in CW as per the attached Quote.
Edocing – splitting, checking and attached the documents CIV/PKL/MBL/HBL/PKD/COO/FUM and others in CW.
Order status updates – checking if order has been updated correctly and updating if already confirmed/placed/shipped/delivered.
Exchange Rates Update – setting up the exchange rates in CW as per the daily exchange rates online.
Customer Service Inbox Management – checking, forwarding emails / dragging emails to respective folders/Operator.Handling personal email for client whenever they are away.
Transshipment Audit – making sure all same vessel has the same ETA in CW
Chasing POD – chasing POD from transport company.
Doing reports for FCL containers and pending and undelivered goods.
Updating Delivery – checking and updating the actual delivery date in CW
Sending of Pre-alert notification and Cartage Advice
Basic Knowledge in posting of Invoices.
Successful working in a team environment, as well as independently.Ability to work under pressure and multi-task.
