Dedicated Medical Virtual Assistant with 3+ years of experience in front-end healthcare operations at Optum Global. Expert in EHR management, patient scheduling, insurance verification, and HIPAA-compliant documentation. Reliable remote support with strong communication and attention to detail.
Overwhelmed by these Patient Care Coordinator (PCC) tasks?
• Patient Communication & Call Handling
• Scheduling & Care Coordination
• Insurance & Eligibility
• EHR & Remote Tools
• Compliance & Quality
• Productivity & Remote Work Skills
• Professional & Soft Skills
I'm tech-savvy, quick study and can learn any Software or Platforms needed to get the basic and critical tasks done.
• Iris
• DOMS
• Advocate Central
• Pharmacy Portal
• Pharmacy License Grid
• Scheduling software
• Communication tools
• EHR systems
• Card finder
Meeting Client Expectation is my default setting.
• Strict adherence to HIPAA regulations and other data protection standards
• Maintain confidential and reliable administrative support
• Adaptability to changing priorities
• Availability during key hours
• Basic knowledge of medical terminology
• Team collaboration
• Coordination between care providers to ensure continuity and reduce delays
• Anticipate challenges and proactively guide patients towards solutions
• Resolve patient concerns efficiently and advocate for patient needs
• Collaborate effectively within a health care team to support continuity of care
• Deliver compassionate, patient focused service
• Anticipate challenges and proactively guide patients toward solutions
• Demonstrate reliability, timeliness, and accountability
• Efficient scheduling and confirmation of appointments
• Engage with patients in a friendly, supportive and professional manner, ensuring they feel heard, respected, and well informed throughout their care journey
Don't wait any longer to offload your healthcare burden - reach out now!
2 quick steps to see if we're the RIGHT FIT
1. Send me a message.
2. Schedule a delivery call.
Talk Soon,
Neco
Verified
