Experienced Healthcare Customer Service Representative with 5 years of experience supporting prescription services
and medical coverage inquiries in a fast-paced healthcare environment. Skilled in processing prescription requests,
managing administrative workflows, and providing accurate, compassionate support to patients. Proficient in using
pharmacy and healthcare management systems, including secure remote access and VoIP phone systems for
handling high volumes of inbound and outbound patient communication. Experienced in coordinating with healthcare
providers to resolve prescription issues, verify coverage, and ensure timely medication access. Committed to
delivering a positive patient experience through clear communication, attention to detail, and a strong understanding of
healthcare processes.
