I am a voice-based BPO professional with hands-on experience in customer support, outbound sales, telemarketing, and lead engagement. I have worked in fast-paced call center environments handling high-volume inbound and outbound calls, ensuring excellent customer experience while consistently meeting KPIs and quality standards.
I specialize in outbound calling for warm leads, including event promotion, follow-ups, ticket sales, and campaign-based outreach. I am confident in building rapport, handling objections, and guiding prospects toward the next step, whether that is registration, scheduling, or closing a sale.
In addition to frontline experience, I have served as a Subject Matter Expert (SME), supporting agents with escalations, real-time guidance, and process clarification. I have also worked as a Real-Time Associate (RTA Intern), monitoring call queues, schedule adherence, and service levels to support smooth operations.
I am English and Tagalog bilingual, detail-oriented, and highly comfortable using CRM and ticketing systems to document interactions accurately. I adapt quickly, follow scripts and compliance guidelines, and communicate professionally with both customers and internal teams.
Seeking opportunities as a Customer Support Agent, Outbound Sales/Telemarketing Agent, or Lead Generation Specialist.
I am reliable, coachable, and ready to contribute immediately to a results-driven team.
Verified
