Highly motivated Customer Service and Sales Professional with over 3 years of experience providing both inbound and outbound support for a leading telecommunications account. Skilled in handling voice and email communications related to billing inquiries, technical troubleshooting, service upgrades, and plan recommendations.
Recognized for consistently exceeding sales targets through strategic upselling and cross-selling, while maintaining a strong focus on customer satisfaction and first-contact resolution. Proficient in using Salesforce and various CRM tools for accurate documentation, follow-through, and compliance with audit and quality standards.
Combines clear and professional communication with adaptability in fast-paced environments, delivering service solutions with precision, empathy, and integrity. Committed to driving both customer loyalty and business growth through exceptional support and consultative selling
