Experienced Senior Network Infrastructure Engineer with a solid background in both network engineering and service desk operations. Skilled in designing, implementing, and maintaining reliable and secure network infrastructures across enterprise environments. Adept at troubleshooting complex network issues, managing escalations, and delivering high-quality technical support to end users. Combines deep technical expertise in routers, switches, firewalls, and VPNs with strong communication and customer service skills developed through extensive service desk experience. Committed to optimizing network performance, enhancing service delivery, and supporting business continuity through proactive infrastructure management and support excellence.
