Customer Support VA with 4+ Years Experience | Phone, Email , Chat & Guest Support | Zendesk , Go High Level Experienced & CRM Specialist | Executive VA

Hi! I’m Daisy, a Customer Service Virtual Assistant with 4+ years of experience supporting customers via live chat, email, and phone across e-commerce, hospitality, and fintech industries. I help businesses deliver fast, professional, and customer-focused support that improves customer satisfaction and keeps operations running smoothly.

I specialize in handling:

Customer inquiries and issue resolution
Live chat and email support
Order tracking, cancellations, refunds, and replacements
CRM and ticket management
Administrative support and documentation
Customer follow-ups and escalation handling
I’ve consistently maintained strong performance metrics, including a 95% CSAT score and an average handling time (AHT) of below 600 seconds, while managing high-volume support environments.

I’m experienced with tools such as Zendesk, GoHighLevel, PEGA, Shopify, RingCentral, Slack, and Google Workspace.

Clients appreciate me for being:
Professional and empathetic with customers
Organized and detail-oriented
Reliable under pressure
Quick to learn systems and processes
Able to communicate clearly and efficiently

If you're looking for a dependable Customer Service VA who can deliver excellent support and represent your business professionally, I’d love to help.