I'm an Executive Assistant and Operations Specialist with hands-on experience supporting U.S.-based insurance professionals within the National Agents Alliance (NAA) network.
I build systems that run without supervision and protect executive time so principals can focus entirely on revenue.
What I've delivered:
Cut appointment no-shows from 30-40% to under 10% by building a 3-stage GoHighLevel automation sequence
Managed-----------active CRM contacts across concurrent client accounts with zero data errors
Recovered 8+ hours of executive time weekly through conflict-free calendar management
Executed-----------outbound calls daily, booking 4-15 qualified appointments per day (4-10% conversion)
Improved CSAT scores from 70% to 85% at Teleperformance through disciplined communication
Tools: GoHighLevel, Google Workspace, Zoom, Slack, Canva, Trello, Asana, -----------, HubSpot
Available full-time. U.S. Eastern, Central, and UK hours. No micromanagement needed.
