I am a dedicated Medical Virtual Assistant with over six years of experience in the healthcare industry, specializing in insurance verification, prior authorization, claims support, and patient coordination.
Throughout my career, I have worked with healthcare providers, insurance companies, pharmacies, and patients to verify eligibility and benefits, process prior authorizations, check claim status, resolve billing concerns, and ensure timely patient care. I am experienced in handling high-volume inbound and outbound calls while maintaining professionalism, empathy, and accuracy.
I am knowledgeable in HIPAA compliance and have experience using healthcare systems and communication tools such as NextGen, PANDA, Zendesk, , Microsoft Teams, Outlook, Microsoft 365, Google Workspace, and Zoom.
I am highly organized, detail-oriented, and committed to delivering excellent customer service. I enjoy learning new systems quickly and thrive in fast-paced environments where I can contribute to improving patient experiences and supporting healthcare teams.
I am currently seeking a long-term remote opportunity where I can apply my healthcare experience, strong communication skills, and dedication to helping patients and providers achieve the best possible outcomes.
