Experienced Customer Service Specialist with over 7 years of expertise in dropshipping, e-commerce, and back-office operations.
Skilled in handling customer inquiries, managing disputes (Stripe, Paypal, Shopify), and streamlining order, refund, and replacement processes using tools like eDesk, Zendesk, ReAmaze, Shopify, and Amazon.
Dedicated to providing exceptional support and building strong relationships with customers and suppliers to ensure satisfaction and efficiency.
Proficient in 3PL management and social media communication, with a proven track record of delivering results in fast-paced environments.
