Experienced IT professional skilled in providing technical support for hardware, software, and network issues. Proficient in preventive maintenance, system troubleshooting, and using ticketing systems for issue tracking. Strong background in Oracle Opera Hospitality environments, database administration, and interface configuration with third-party systems. Knowledgeable in applying patches, installing IFC interfaces, and managing SSL certificates. Experienced in customer service, billing processes, and ensuring IT security compliance. Effective communicator with the ability to train users and maintain efficient IT operations.
