Detail-oriented and proactive professional with over 5 years of experience in insurance back-office support and customer service operations. Skilled in handling personal lines insurance processes, including quoting through EZLynx (AMS), policy endorsements, and cancellations. Adept at navigating carrier portals and managing client communication to ensure accurate and timely results.
Previously worked in the BPO industry, providing customer and technical support for various industries such as online food delivery, home entertainment, and video conferencing, developing strong multitasking, problem-solving, and client coordination skills. Also gained exposure to the banking sector during on-the-job training with Philippine National Bank. Known for being organized, dependable, and attentive to client needs, with a commitment to delivering high-quality work and exceeding expectations.
