Dedicated Customer Service Professional | Virtual Assistant | Team Leader
9+ years of experience in customer service across telecommunications and patient-focused healthcare
Specialises in Durable Medical Equipment (DME) processes, insurance billing, and end-to-end patient support
Proven track record of resolving complex billing concerns and delivering first-contact resolution
Promoted to Team Leader at Adapthealth — led process improvements, coached teams, and consistently exceeded KPIs
Skilled in managing high-volume inbound/outbound communications with patience and professionalism
Proficient in Google Workspace, CRM systems, Microsoft Excel, and medical billing software
Strong problem-solving and communication skills, effective both independently and in a team setting
Available 40 hours per week, fully flexible across any timezone
