With 9 years of combined experience in customer care, I specialize in providing high-quality support across the telecommunications and retail/e-commerce industries. I have handled a wide range of responsibilities, including technical troubleshooting, billing assistance, account updates, order processing, returns, refunds, and coordination with merchants and logistics teams.I am proficient in voice, chat, and email back-office support, ensuring customers receive prompt and accurate solutions. My experience working with both US-based and Australian clients has strengthened my communication skills, adaptability, and ability to deliver exceptional service in diverse customer environments.
