Customer Service Representative with 3 years of experience in high-volume BPO
call center environments, providing exceptional support via phone, chat, and email.
Skilled in resolving customer inquiries, processing account updates,
troubleshooting technical issues, and supporting order management across
various industries. Consistently meets key performance metrics including
adherence, CSAT, and attendance. Proficient in using CRM systems and
multitasking in fast-paced, target-driven settings while maintaining a strong focus
on service quality and customer satisfaction.
