Medical Virtual Assistant, Patient Care, Insurance Verification, Prior Authorization, Patient Scheduling, Referrals Management, Leadership

I have over 10 years of experience in healthcare support and virtual assistance, specializing in insurance verification, prior authorizations, patient scheduling, and front desk coordination. I began my career as a Patient Services Representative, where I handled benefits eligibility, processed authorization requests, and ensured accurate patient records in electronic health systems.

I later advanced to a Team Lead role, managing a remote team responsible for the same functions while improving workflow efficiency. In this role, I successfully reduced authorization turnaround times by 20% and handled complex cases by coordinating with healthcare providers and insurance companies, all while maintaining strict HIPAA compliance.

In addition to my healthcare experience, I have strong virtual assistant skills, including inbox management, data entry, client communication, and social media support. I am also proficient in tools such as Google Workspace, ChatGPT, Epic, Athena, payer portals, SalesForce, Zendesk, -----------, which I use to streamline processes and improve productivity in remote work environments.

Overall, my experience has equipped me with strong organizational skills, attention to detail, and the ability to deliver high-quality support in fast-paced, remote healthcare settings.