I am a Strategic Workforce Management (WFM) Leader with 10+ years of experience in global BPO and service operations. I specialize in improving forecast accuracy and optimizing staffing models to drive operational efficiency through data analytics and automation.
What I bring to your team:
End-to-End WFM Lifecycle: Expert in forecasting, scheduling, capacity planning, and real-time operations (RTA).
Financial Impact: Proven track record in labor cost optimization, budget planning, and headcount modeling aligned with revenue forecasts.
Advanced Tech Stack: I don't just use WFM tools; I automate them using SQL, Python, and API integrations (Zapier/Make) to build custom dashboards.
Global Expertise: Extensive experience managing 24/7 global travel programs and enterprise-level demand forecasting.
