I’m ----------- ----------- -----------, a Process Specialist and Team Lead with over eight years of experience in customer support, technical troubleshooting, and team management. I’ve grown from frontline support to leading over 80 tea-----------mbers, handling complex technical and billing issues. I’m now gradually transitioning into remote work to combine my expertise with the flexibility of working from home.I specialize in appointment setting, lead management, virtual assistance, and data entry/data encoding. I excel at client communication, CRM management, scheduling, and reporting, using tools like HubSpot, Salesforce, Google Workspace, Slack, Zoom, and Calendly. I approach every task with organization, attention to detail, and reliability.Throughout my career, I’ve worked with diverse clients, coaching teams, tracking performance, and managing escalations. I’m eager to bring this experience to remote roles, helping businesses manage clients, schedule appointments, and maintain accurate data efficiently.
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