Analytical and results-driven professional with a strong background in customer satisfaction and fraud. Former Team Lead with proven experience in guiding teams toward achieving quality performance and maintaining data integrity. Skilled in identifying inconsistencies, analyzing behavioral patterns, and implementing preventive measures to minimize risk and ensure accurate insights. As a certified Lean Six Sigma Yellow Belt, I apply process improvement principles to enhance efficiency and optimize workflows. Known for strong problem-solving, keen attention to detail, and a balanced focus on customer experience and operational excellence. My rate is flexible depending on the role and scope of work.
