I am a results-driven Operations Supervisor with extensive experience leading customer service and healthcare operations teams. I have successfully managed multi-functional teams supporting health insurance providers, overseeing claims processing, authorizations, enrollment, and payment operations while ensuring strict compliance with healthcare regulations and service standards. Known for my ability to coach and develop teams, manage escalations, and maintain high levels of customer satisfaction, I thrive in fast-paced, high-volume environments such as Annual and Special Enrollment Periods. I am highly proficient with a wide range of operational and technical systems, including Salesforce, Power BI, Citrix, AWS, Quickbase, and multiple health provider portals. I aim to be recognized as a dependable, detail-oriented, and results-focused professional who consistently drives operational efficiency and delivers excellent service.
