Live Chat Software: Live Person • Amazon Web Support: Chat Support • Type: 50WPM • Multi-tasking • Customer Needs Assessment • Excellent Grammar • Chat Skills • Internet Research • Written Communication • Professional and Friendly • Computer Proficiency • Creative Problem Solving • Customer Focused Empathy • Active Listener

Provided accurate and appropriate information in response to
customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Properly directed tier one chats queues to improve call flow.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of business Sales Consistently generated additional revenue through skilled sales techniques. Managed chat flow with up to 3-4 consecutive chats in queue.