I am a results-driven Support Specialist with over 2 years of experience managing customer queues for top global brands. My expertise lies in e-commerce operations, logistics tracking, and conflict resolution.
Having supported platforms like TikTok Shop, Shopify, and Airbnb, I excel at navigating complex platform policies and maintaining strict response-time SLAs. I am detail-oriented, tech-savvy, and focused on delivering high-quality customer experiences.
Core Experience:
TDCX Inc. (TikTok Shop, Alo Yoga, Airbnb): Handled e-commerce store orders, processed refunds and exchanges via Shopify, and resolved booking and policy disputes.
Concentrix (FedEx): Managed parcel tracking systems to resolve shipment delays and routing errors.
Teleperformance: Provided systematic technical troubleshooting and diagnostics for consumer appliances.
Skills & Tools:
Shopify & TikTok Shop
E-commerce Order Fulfillment
Logistics & Delivery Tracking
Escalation & Conflict Resolution
Technical Troubleshooting
