Stefanel Althea Joyce Amante is a customer-focused and results-driven professional with strong hands-on experience in Technical Support and Customer Service. She excels at building rapport, ensuring a positive customer experience, and efficiently resolving complex issues.
She has a proven background as:
Technical Support Representative (-----------), specializing in home appliance troubleshooting, providing clear and patient guidance to diagnose and resolve issues efficiently.
Customer Service Representative (-----------) at FedEx, where she specialized in parcel tracking and location, resolving issues with delayed or misrouted shipments and providing real-time updates.
Support Ambassador (2025) for Airbnb, serving as the main point of contact for guests and hosts to resolve a wide range of issues, from booking questions to conflicts, with a focus on quick and fair resolutions.
Her core skills include Time Management , Teamwork , Meeting deadlines , and Critical thinking. Stefanel is dedicated to leveraging her communication and problem-solving skills to contribute to business success and provide exceptional support to clients.
