Academic Foundation
- BSBA major in Operations Management: trained in business systems, workflow design, and strategic resource management.
- MBA: advanced expertise in financial analysis, budgeting, cost control, and cross-functional leadership.
- Strong passion for accounting and finance:
consistently integrates financial logic into operational decisions.
Core Skills and Expertise
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Insurance Claims and Billing
* Accurate claims processing and adjustment request.
* Denial resolution and benefits verifications
* Policy interpretation and documentation review
* Coordination with providers, patients, and supervisors /managers
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Accounting and Finance
* Billing reconciliation and audit preparation
* Cost analysis and financial documentation
* Compliance review and reporting
* Budget - conscious decision making
- Operations and Workflow Optimization
* SOP development and refinement
* Process mapping and bottleneck analysis
* KPI tracking and performance improvement
* Strategic feedback implementation
- Communication and Documentation
* Professional email and disclaimer drafting
* Bilingual (Tagalog - English) call scripting
* Escalation handling with empathy and clarity
* Educational adaptation of complex policies
- Customer Service Experience and Support
* Empathetic conflict resolution
* Service recovery and satisfaction tracking
* Cultural sensitivity in bilingual communication
Verified
