Dynamic and results-driven Operations and Customer Experienced professional with over 5 years
of diverse experience in high-volume BPO environments. Proven track record across workforce
management scheduling, high-accuracy data entry, and multi-channel customer support (voice and
e-Chat) for a major telecom and a retail brand. Adept at managing critical business
communications, optimizing team schedules, and mitigating financial risk while maintaining and
meeting performance standards. Committed to fostering long-term client relationships and
delivering exceptional value.
