I’m a reliable and customer-focused professional with over 8 years of consolidated experience in sales, customer service, business development, account management, and remote (technical) assistance, primarily within the IT and Telecommunications industries. I specialize in providing phone, chat, and email support, ensuring every client interaction is handled with professionalism, empathy, and efficiency.While my core expertise lies in IT and Telco, I’m also open to working with dynamic industries such as E-commerce, SaaS (Software as a Service), Online Education, Health, Beauty & Wellness, Real Estate, Construction, and Financial Services, sectors that highly value responsive and high-quality customer support.
I’ve successfully collaborated with clients from the US and Canada, and I’m also eager to explore opportunities with Australian and UK clients or accounts. My strong communication skills, adaptability, and cross-cultural experience allow me to seamlessly work across time zones and adjust to diverse business environments.
Core Strengths:
- Managing customer inquiries and complaints via chat, email, and phone.- Order processing, account updates, and issue resolution.
- CRM management (Salesforce, Oracle), with the ability to quickly learn tools such as Zendesk, Freshdesk, Gorgias, and HubSpot.
- Data entry, scheduling, and administrative assistance.
- Delivering exceptional customer experience through clear, empathetic, and timely communication.
- Content creation and branding support using Canva and CapCut
I’m a detail-oriented, tech-savvy, and proactive professional who thrives in fast-paced environments. My goal is to help businesses build trust, strengthen customer relationships, and deliver outstanding experiences through reliable and high-quality chat and email support.
Skills:
Chat Support | Email Support | Phone Support | Customer Service | CRM | Salesforce | Oracle | SaaS | Non-Voice VA | Remote Customer Support | Administrative Assistance | Canva | CapCut | Technical Support | Live Chat Agent | Virtual Assistant | Customer Success | Email Management
