Customer-focused and detail-driven, I bring over a year of hands-on experience supporting Shopify-based e-commerce brands through email and live chat. I thrive in fast-paced environments, managing high-volume inboxes while keeping communication clear, friendly, and professional—always with the goal of turning questions and issues into positive customer experiences.
My background includes end-to-end customer support inside Shopify, handling refunds, order edits, replacements, delivery concerns, and address corrections with accuracy and care. I’ve also supported dropshipping stores, working directly with suppliers to resolve shipment issues, track orders, and ensure timely and correct deliveries. Known for being proactive and highly organized, I’m quick to spot patterns, anticipate potential issues, and suggest process improvements when needed. I’m comfortable working independently, following SOPs, and using sound judgment to resolve concerns efficiently.
I take pride in being a reliable support partner who helps both customers and businesses run smoothly.
