I am a versatile operations and customer resolution specialist with proven expertise across senior support, technical dispatch, and travel sales. My background is distinguished by my ability to manage complex, multichannel communications (calls, chats, and emails) for platforms like Airbnb, where I excelled at troubleshooting difficult reservation issues and coordinating timely solutions across internal teams. I possess strong organizational and administrative skills, demonstrated through managing technician schedules, dispatching technical support, and meticulously setting and tracking client appointments and goals. Crucially, I combine this deep operational and technical knowledge with a commitment to maintaining rigorous data integrity and reporting tea-----------trics to drive continuous process improvement.
