Welcome to my Profile!
I am a customer service and operations professional with nearly 10 years of experience in sales, BPO, and administrative support. I started my career in sales, advancing from Sales Representative to Team Leader and Supervisor, before transitioning into the BPO industry and later supporting Telco, Global FinTech, international wellness, e-commerce and retail brands, including US, UK and Australian clients.
In my most recent roles, I’ve managed Zendesk, Salesforce and company propriety CRM operations, including live chat, email, and phone communication, ensuring smooth and efficient customer interactions. I also handle back-office coordination, documentation, and follow-up tasks that support daily business operations and customer satisfaction.
Here’s what I do on a day-to-day basis:
~ Manage customer communication through (calls, chat, email, and back office task).
~ Respond to inquiries, schedule appointments, and process customer requests.
~ Collaborate with internal teams to ensure seamless client experience.
~ Maintain accurate records, reports, and correspondence logs.
~ Deliver professional, empathetic, and timely responses to all customer concerns.
Additional Services and Support:
? PDF to Excel / Word / Google Sheets conversion
? Spreadsheet management and data entry
? Email and chat management (Zendesk, Gmail, Outlook)
? Appointment coordination and admin support
? Document editing, organizing, and recordkeeping
I’m known for my attention to detail, excellent communication skills, and proactive work ethic. My goal is to ensure every customer interaction and administrative task is handled with care, accuracy, and professionalism.
If you’re looking for a reliable and efficient administrative or customer service specialist experienced. I’d be delighted to assist.
I look forward to working with you!
Warm regards,
Stephy
Verified
