Technical Operations & Support Specialist with over 5 years of experience optimizing high-volume workflows, managing multi-account systems, and driving operational stability. Proven track record of single-handedly maintaining SLA performance during critical surges, resolving 1,200+ complex technical tickets solo with a 94.6% independent resolution rate and a 96.7% overall QA pass ratio. Expert in SOP architecture, root-cause investigation, and context-switching across multi-CRM and IoT environments.
