I am a multi-skilled professional with 15+ years of experience across customer success management, IT project management, technical operations, and real estate services. I bring a rare combination of technical depth, operational discipline, and client-facing expertise that allows me to contribute across a wide range of roles and industries.
As a Customer Success Manager I handle UGC client accounts, resolve website technical issues, manage email warmup strategies, monitor sender reputation, and ensure clients achieve their goals with minimal friction. I am proactive, communicative, and I take full ownership of client outcomes from onboarding through long-term retention.
As a Project Manager I have led enterprise project delivery at Accenture across IT, operations, and business programs, managing cross-functional teams, timelines, stakeholder communications, and quality standards simultaneously. I am certified in Agile, Scrum, and Predictive Project Management through PMI and hold a Certified Project Manager credential from SkillUp. I work in ClickUp, Jira, Linear, Rally, Trello, Asana, Notion, and -----------.
On the IT and technical side I bring hands on experience from my early career as a Software Programmer and IT Technical Analyst at American International Group, where I managed enterprise applications, conducted systems analysis, led enhancement projects, and served as technical escalation point for complex issues. I am comfortable with technical documentation, QA, knowledge base management, API troubleshooting, and AI-assisted workflows using Claude AI and ChatGPT daily.
I am also a PRC licensed Real Estate Broker and Appraiser based in the Philippines with active practice through my sole proprietorship, Realaya Real Estate Services. I provide property brokerage, valuation, and appraisal services for buyers, sellers, developers, and investors across the Philippine market.
I am reliable, detail-oriented, and I do not need constant supervision to stay productive. I take ownership of everything I commit to and I am looking for long-term roles where I can contribute real value and grow with the right team.
