Ecommerce & Shopify Customer Support Specialist with 6+ years of customer service and administrative experience, including 1 year of hands-on experience supporting Shopify-based e-commerce and dropshipping stores. Experienced in email and chat support, order management, shipment tracking, refunds, returns, replacements, and post-purchase customer care.
Skilled in Shopify store operations, Gorgias and Re:amaze ticket handling, supplier and fulfillment coordination, product listing, and Google Sheets documentation. I’m comfortable handling high-volume inquiries, investigating order and delivery issues, and following SOPs while maintaining clear, professional, and empathetic communication.
I also have experience supporting e-commerce content and marketing tasks, including product listings, AI-generated product videos, and social media posting. I’m detail-oriented, organized, reliable, and quick to adapt to new tools and workflows. I’m looking for long-term opportunities where I can contribute to both customer support and e-commerce operations.
Core Skills
• Shopify Store & Order Management
• Customer Email & Chat Support
• E-commerce & Dropshipping Support
• Order Tracking & Fulfillment Coordination
• Supplier Communication
• Refunds, Returns & Replacements
• Product Listing & Inventory Updates
• Gorgias & Re:amaze Ticket Management
• Google Sheets & Data Management
• AI Content & Product Video Creation
• Social Media Posting
• SOP & Workflow Management
Tools
Shopify | Gorgias | Re:amaze | Google Workspace | Google Sheets | Gmail | Slack | Zapier | ----------- | ChatGPT | Gemini | Canva | MS Office
