• Over 10 years of experience as an Operations Manager in BPO
• 5-year experience as a Sales Training Administrator and Executive Assistant to the VP of Marketing
and Sales
• Demonstrated ability to work cross-functionally with various stakeholders
• Strong organizational skills and ability to manage multiple priorities effectively
• Strong background in customer service, service delivery, client governance, and administration.
• More than ten years specializing in team leadership, operations management, performance
management, and the pursuit of operational excellence.
• Adept at managing internal and external stakeholder relationships, client engagement, and
conducting Business Reviews.
• Experienced in people operations, workforce management (WFM), leadership development, and
staff profiling.
• Self-reliant and logical thinker
• Fast learner and adapts quickly to changing situation
