Detail-oriented Jira Administrator and Administrative Support Specialist with experience in configuring Jira Service Management (JSM), maintaining workflows, managing permissions, documentation, and user support across multiple departments including Clinic / Logistics / Project Teams. Strong background in Sales and Client Communication, managing social media inquiries, scheduling, and coordinating internal processes. Highly organized, proactive, and able to work efficiently in remote environments.
Professional Skills
- Short-Form Video Editing for Product Advertisements (Canva, CapCut, -----------)
- Jira Administration (JSM)
- Confluence Documentation and Knowledge Base Management
- Workflow & Jira Built-in Automation Configuration
- User Access & Permission Management
- Service Desk / Ticket Support
- Incident & Request Management
- Administrative Support (Email & Calendar Management)
- Customer Service & Client Communication
- Appointment Setting & Lead Follow-ups
- Sales Negotiation & Customer Engagement
- Social Media Page Handling (Facebook / Instagram)
- Data Entry & Process Documentation
- Task & Project Tracking (ClickUp)
- English Language Teacher (Online) with TEFL Certificate
Industry Experience
- Short-Form Video Editing
- IT Service Management
- Logistics & Warehouse Operations
- Healthcare / Clinic Support
- Retail & E-Commerce
- Sales & Customer Support
- Corporate Administration / Operations
- Online Teaching
Software Experience
- Jira Service Management (Advanced)
- Confluence - ClickUp
- Google Calendar
- Microsoft Office / PowerPoint / Excel (Basic)
- Canva & CapCut (Basic Editing)
- Email & Calendar Platforms (Outlook, MS Teams, Zoom, Google Classroom, Gmail)
