Hi, I?m Zai ? a results-driven professional with a strong foundation in leadership, client retention, and operational support.Over the past few years, I?ve built my career in the BPO industry, leading teams, mentoring new hires, and helping businesses achieve consistent growth through structured coaching, clear processes, and data-informed decision-making. As the sole Sales Coach at ClearSource, I worked closely with performance leaders to design training strategies, strengthen communication standards, and improve revenue outcomes across the team.Prior to that, I was part of TELUS as a Retention & Sales Specialist, where I earned a promotion to Subject Matter Expert (SME) and completed Team Captain training. That role sharpened my ability to manage competing priorities, handle confidential information, and keep operations running smoothly?all while maintaining high performance and team morale.Today, I bring this experience into executive and operations support, helping entrepreneurs and executives stay organized, focused, and ahead of their day. I support with calendar and inbox management, workflow optimization, task tracking, and internal coordination?ensuring nothing slips through the cracks.I thrive in structured environments and take pride in being proactive, detail-oriented, and reliable. Calm under pressure, quick to adapt, and always thinking a few steps ahead?this is how I add value. If you?re looking for a strategic partner who can simplify your workload and keep your business moving forward, I?m here to support you.
