Hi! I’m a dedicated Customer Service and Sales Specialist with over 5 years of experience helping businesses grow through excellent customer support, retention, and sales.
I’ve worked with US-based companies handling chat, email, and phone support, assisting customers with billing, orders, troubleshooting, and account concerns. I’m confident in managing high-volume interactions while keeping conversations natural, helpful, and focused on resolution.
In my previous roles, I supported:
• Telecom (T-Mobile) – sales, upselling plans/devices, billing support, retention
• E-commerce (Young Living) – order processing, product inquiries, membership support
• Real Estate – leasing assistance, lead management, listing updates, and tenant coordination
I’m also experienced with CRM tools like Zendesk, Five9, Avaya, and Atlas CRM, and I’m comfortable learning new systems quickly.
What sets me apart is how I handle customers — I focus on building rapport, understanding their needs, and making sure they feel supported. This not only solves issues faster but also helps increase retention and sales.
If you're looking for someone reliable, proactive, and easy to work with — I’d be happy to support your team.
