Licensed Professional Teacher with over 3 years of experience in the BPO industry, specializing in
customer service, technical support, and client escalations. Skilled in using CRM tools such as
Salesforce and Zendesk to manage data, resolve complex issues, and enhance customer
experience. Certified in Xero and International Payroll Fundamentals, with a solid foundation in data
management and business systems. Known for strong communication, problem-solving, and
organizational skills, and currently pursuing Salesforce Administrator certification to further
develop technical and administrative expertise.
