I am a highly motivated professional with over 17 years of leadership experience in the BPO industry, managing multi-site customer experience, back-office administration, and offshore support operations. I have a proven ability to set up new teams, streamline workflows, and lead cross-functional training for global clients.
Throughout my career, I have consistently delivered improvements in overall team performance and employee satisfaction. I am adept at bridging headquarters and offshore hubs to ensure seamless communication, process integration, and service delivery.
