Customer & Technical Support
6+ years of experience handling email, phone, and live chat support for global clients
Skilled in Microsoft Office 365, Windows & Mac OS, and account troubleshooting
Strong background in explaining technical issues in clear, customer-friendly language
Communication & Service
Excellent written and verbal English communication
Known for patience, empathy, and professionalism in customer interactions
Experienced in creating knowledge-base articles, FAQs, and user guides
Creative & Digital Media
Designs video layouts, graphics, and newsletters for organizational and social media use
Skilled in content writing and social media management (for AFPCES publications and events)
Adept at blending creative presentation with accurate, informative content
Freelance & Remote Work
Works independently and meets deadlines consistently under minimal supervision
Adaptable to various tools and platforms (Zoom, Teams, Slack, Google Workspace, CRMs)
Reliable home setup and strong time management for remote collaboration
