Executive Assistant | L1/L2 Helpdesk | Logistics Coordination | After-Sales Support
Hi, I'm ----------- from the Philippines. I help businesses ensure smooth day-to-day operations by managing general administrative and HR tasks, coordinating inventory and logistics, maintaining vendor and customer relationships, and efficiently troubleshooting technical issues to prevent downtime and deliver high levels of customer satisfaction.
What I can do to help you:
Executive Assistance
Telephone support
Calendar Management
Inbox & email management
Appointment scheduling
Data entry and analysis
Lead Generation
Lead verification
Project Management
Order fulfillment
Order tracking
Expense tracking
Inventory management
Payroll processing
HR Management
Customer service (phone, email, chat)
New customer onboarding
Data gathering and documentation
Manage workflows and internal processes
Project documentation
Propose process improvements
Ticketing system management
System testing & validation
Workflow configuration & customization
Coordinate with internal departments and external stakeholders
Manage order fulfillment, returns, and warehouse operations
Performance tracking (operational KPIs and deadlines)
Second level (L2) technical support
User account management
Document solutions and processes
Support and troubleshoot operating systems (Windows, macOS)
Respond to and resolve IT support requests (email, chat, phone)
Tools/programs I'm proficient at:
Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft Teams, Canva, CapCut, Meta Business Suite, Facebook, Instagram, YouTube, TikTok, Grammarly, ChatGPT, Gemini AI, Open AI, Cherwell, ServiceNow, Citrix Workspace, Active Directory, MS Exchange administration, and more
Why work with me:
Proficient in CRM systems and Microsoft Office Suite
Familiar with CargoWise One, SAP ERP
Familiar with Active Directory, Microsoft 365
Knowledge of helpdesk ticketing systems (ServiceNow)
Familair with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.)
Able to manage multiple priorities and deadlines
Excellent analytical thinking and problem-solving skills
Strong organizational skills and attention to detail
Proficiency in Google Workspace and other productivity tools
Able to work independently with minimal supervision
Order Tracking, Email Support, Office and Administration, Ecommerce, Executive Assistance, Social Media Management, Project Management, Personal Assistant, Inventory Management, Microsoft Excel, Data Entry, Logistics Coordination, Customer Support Management, Chat Support, Google Sheets, Customer Service, Operation Management, Communication, Organization, Supply Chain Management, Supply Chain Management, Customer Relationship Management, Social Media Content Creation, Administrative Management
