[ Customer Technical Support ]
~ Provided outbound support to resolve customer technical issues and general inquiries accurately and professionally.
~ Handled email and chat support, ensuring timely responses and effective issue resolution.
~ Demonstrated strong communication and problem-solving skills while managing multiple cases.
~ Maintained high service quality and customer satisfaction in a fast-paced environment.
[ Digital Marketing Associate ]
~ Assisted customers throughout the purchasing process, ensuring timely follow-up and resolution.
~ Managed end-to-end digital customer interactions, including order processing and inquiries.
~ Resolved order, payment, delivery, and product issues through effective case investigation.
~ Social Media Strategy Development >> Creating and implementing effective strategies to increase growth, engagement, and brand visibility.
~ Follower Growth >> Utilizing targeted methods to grow authentic and engaged audiences.
~ Digital Product Offerings >> Providing a range of digital products designed to support:
* Business operations (e.g., templates, planners, marketing resources)
* Academic pursuits (e.g., study tools, organizational aids)
