I am a dedicated Technical Support, Bookkeeping, and Customer Retention Specialist with over 9 years of experience in the BPO industry supporting telecom, healthcare, ecommerce, and accounting clients.
My background includes Tier 1–2 technical support, QuickBooks Desktop and Online assistance, payroll setup and billing configuration, Shopify order management, and high-volume customer service operations. I am experienced in troubleshooting software issues, guiding clients through bookkeeping processes, resolving billing concerns, and ensuring accurate documentation in compliance-driven environments such as HIPAA and Medicare Part D.
In addition to technical expertise, I bring strong customer retention skills. I have successfully implemented personalized retention strategies, improved customer satisfaction, and contributed to measurable KPI improvements, including a 20% increase in retention rates in a previous role. I am comfortable handling escalations, complex cases, and multi-channel support (phone, email, chat) while maintaining high service standards.
I am detail-oriented, process-driven, and committed to delivering accurate, timely, and professional support. Whether assisting with technical issues, bookkeeping tasks, or customer retention strategies, I focus on providing solutions that improve efficiency, protect revenue, and strengthen client relationships.
