Experienced customer service and support professional with a background in technical support, banking and fraud analysis, and insurance customer service. Skilled in troubleshooting internet, phone, TV, and cable issues, investigating fraudulent transactions, processing claims and billing payments, and assisting customers with account access and inquiries. Strong experience in handling voice and non-voice support while providing excellent customer service, resolving issues efficiently, and maintaining accurate documentation. Also experienced in upselling products and guiding customers through technical and account-related concerns.