Providing frontline support to CEVA Ground logistics AU customer, ensuring timely and professional resolution of delivery inquiries, service requests and complaints.
- Maintaining strong relationships with key clients by offering accurate information, proactive updates, and effective communication throughout the transport lifecycle.
- Managing daily customer interactions via phone, email, and CRM systems, ensuring all service level agreements (SLA) were consistently met.
- Collaborate with transport coordination, dispatch teams and warehouse personnels to track shipments and address service disruptions in real time.
- Logged and followed up on service i-----------, creating detailed records to support trend analysis and root cause investigation.
- Participate in continuous improvement projects aimed at enhancing customer satisfaction, streamlining workflows and reducing response times.
- Supporting new tea-----------mbers through informal training, sharing product knowledge and best practices to uphold high service standards.
