Are you looking for a highly organized, reliable, and experienced professional to manage your calls, appointments, emails, and administrative tasks? I bring over 5 years of experience in healthcare, call center management, and virtual assistance, helping businesses and professionals streamline operations and improve client satisfaction.
Here’s what I bring to the table:
Call Center & Operations Expertise:
Managed a team as Call Center Manager at Ortho Marketing, developing SOPs, training programs, and monitoring performance to ensure high-quality service.
Monitored KPIs, coached agents, and implemented continuous improvement strategies.
Virtual Assistance & Administrative Support:
Worked as Dental Healthcare Virtual Assistant for 4 years, handling appointments, billing, insurance verification, pre- and post-operative instructions, phone calls, and emails.
Led teams, assigned tasks, tracked performance, and provided coaching.
Healthcare & Customer Service Background:
Nursing experience in hospitals and corporate settings, performing patient care, health education, emergency first aid, and occupational safety compliance.
Previous experience as a Customer Service Representative and Dental Nurse, assisting patients, managing records, and handling client concerns.
I am detail-oriented, proactive, and highly adaptable, making me an ideal partner for business owners, medical professionals, and teams looking for someone who can handle both administrative tasks and client communication seamlessly.
Tools & Platforms I’m Proficient With:
Google Workspace, Microsoft Office, Go High Level, Zoom, Open Dental
I am ready to help you manage your workflow, schedule, and client communications so you can focus on growing your business. Let’s work together to make your operations smoother and more efficient!
